Reservations

Our Spa Reservation Agents are available to advise and assist you with treatment selections. Please notify us if you are taking any medications, allergies, have had recent surgery, are pregnant or have any other health concerns.

Please Note

All prices, services, and hours of operation are subject to change without notice.

Service Charge

For your convenience, a customary 18% service charge for your therapist will be automatically added to each service provided.

Arriving For Your Appointment

Please arrive at least 30 minutes prior to your scheduled appointment time, and 20 minutes prior on subsequent appointments. In order to respect our other guests’ schedules, arriving late will limit the time for your service and the full value of your treatment will be charged. Robes and slippers are provided. Balsam Spa cannot be responsible for lost or stolen items. Please leave your valuables at home.

Smoking

For the health and well-being of others, Balsam Spa is a completely smoke free environment. We ask that you do not smoke in any area including the patio.

Cell Phone Use

For the benefit of everyone, we ask that you silence your cell phone and pager and refrain from cell phone use in all areas, including the patio.

Cancellation Policy

A major credit card is required to reserve Spa services. We ask that you notify us within 24 hours in advance if you are unable to keep your appointment. Cancellations that are not received within 24 hours are subject to a full charge to your credit card. 72 hours is required for spa parties and deluxe packages.

Gift Certificates

Gift Certificates are available for purchase. They are non-refundable, not redeemable for cash and non-redeemable if lost or stolen.

Return Policy

Retail items may be returned with receipt within 30 days for store credit only. Credit is applicable toward retail products only.

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